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(800) 800-0905
info@re-search.com
Resolution Research & Marketing®
625 East 16th Avenue, Suite 202
Denver CO 80203
USA
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> Patient Satisfaction
Understanding patients and their problems can make a big impact on your
business. Studies have shown that patient satisfaction is directly related to
loyalty, profitability and, quite possibly, even decreases in lawsuits.
Consequently, it seems logical that improving patient satisfaction improves the
ROI, which is quite a compelling argument for doing so!
Resolution Research® has conducted tens of thousands of patient satisfaction
surveys, including satisfaction with the physician, hospital, and healthcare
company. In one such study, Resolution Research designed and conducted a survey
for a large medical group over a five-year period, commencing with a benchmark
study, followed with quarterly and year-to-year tracking mechanisms. These
studies interviewed thousands of patients who had recently visited their
physician, to collect opinions on the satisfaction of care & services received.
About 25,000 patients were interviewed yearly. This data provided performance
measurements for over 1,000 individual physicians and over 250 group practices.
Resolution designed a comprehensive and innovative rating system to compare and
rate individual physicians, as well as groups, on a peer-to-peer basis. Three
essential elements of patient satisfaction were measured: outcome of care,
whether the patient would recommend the physician, and overall satisfaction. As
an added study benefit, our client was able to release some of these results in
the media and to shareholders.
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